Comments, compliments and complaints:

Renaissance Foundation makes every effort to provide a high standard of service and to treat all participants, partners and supporters equally and fairly. We continuously try to improve our services and we value any feedback that will help us to do this.

Whether you’re one of our partners, you have been / are on our programmes or attended one of our events, we’d love to hear from you. For comments or compliments, please use the details above to get in contact with us.

For complaints, speaking directly with the person at the point of service delivery will usually suffice. However, we recognise that there may be occasions when users of our services feel that the quality or level of service provided fall short of what they expect. We want to know about these occasions so that we can make good the problem and plan to avoid repeating it in future.

If you have a complaint, please send this to our CEO, Sat Singh, at satoffice@renaissance-foundation.com.

The complaint will be reviewed and responded to directly, or where necessary the best person to investigate the circumstances leading to the complaint will be identified. We will communicate the results of the investigation to the complainant within a reasonable time – normally within 20 working days of the complaint being received. If the complaint is found to be justified, the CEO will agree any necessary further action with the complainant. We will do everything we can to put things right and will review our procedures where necessary to stop problems happening again.

If your complaint relates to fundraising, and we are unable to resolve it to your satisfaction, you can refer it to the Fundraising Regulator, the independent regulator of charitable fundraising (of which Renaissance Foundation is a member): www.fundraisingregulator.org.uk

If the matter concerns our use or handling of data then concerns can be raised with the Information Commissioner: www.ico.org.uk

If your concerns relate to any of the following:

• dishonest handling of funds

• misapplication of charitable funds

• actions that contravene the Charity’s trust deed or charity law

• actions that threaten to bring the charity into disrepute

You can refer it to the Charity Commission: www.charitycommission.gov.uk